“Hydro One face major investigation”

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面临调查!A rapidly rising number of complaints about shoddy billing practices and poor customer service at Hydro One has prompted a major review of the Crown corporation.

While the ombudsman’s investigation is expected to focus on accusations the agency overcharged hundreds of people – in at least one case by tens of millions of dollars – it will also probe how and why customers have trouble getting problems fixed after bringing them to Hydro’s attention.

Hydro One to face major investigation as billing complaints mount

- The Globe and Mail

“With Hydro One, it takes two, three, four calls, a couple of weeks, and then we don’t get straightforward answers. We get the runaround,” Ombudsman André Marin said at Queen’s Park Tuesday. “It’s like wrestling with a slippery pig.”