多伦多职业规划与教育中心 Pioneer Education Consulting

Phone: 416-900-2447 / 647-859-2447

技术支持员 Technical Support Specialist

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技术支持员

本专业将培养学生学会电脑系统维护和客户服务。学生将学习电脑系统和操作系统的理论知识并实践到具体工作中。此外,学生将接触到最先进的行业标准软件,毕业后可成功服务于客户,为客户解决电脑系统方面的问题。

Technical Support Specialist

The Technical Support Specialist program is designed for students wishing to embark on a career in the Information Technology industry. The objective is to obtain the knowledge and skills necessary to service computer systems and to support users of these systems.Students will learn about hardware installation, operating systems, Microsoft applications, and system support.

课程大纲 Course Outline

Student Sucess Strategies 学生成功实践

Introduction to computers   电脑基础

Managing and Maintaining PCs (A+)   电脑管理与维护

Network+     网络

Phase 1 Integration Project 项目整合 (一)

Windows XP Professional    Windows XP系统

Help Desk and User Support  电脑用户支持

Phase 2 Integration Project 项目整合 (二)

Professional Skills 职业技巧

Career and Employment Strategies 职业与雇佣技巧

学时 25周 Length of the Program 25 weeks

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