【客服故事】”每次一离开嘉德,都觉得十分安心”

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最近一位新登陆的客人在来公司咨询之后,临走时对客服说“每次一离开嘉德, 都觉得十分安心”,这句简单的话包含了对客服工作的肯定和赞扬,对于为客人点点滴滴着想的我们来说,是最为感动的话语。

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嘉德早在客人登陆之前,就已经着手孩子的私校申请问题,之后,按照嘉德制定的计划,无论是住房,保险,税务,信件,还是学校开学注册等等问题,嘉德都会协助客人讨论并解决,孩子在私校申请期间,一切材料和面试,我们都细致规划,最后成功帮助孩子申请到心仪的私校, 同时开学前的保险购买,学校准备,甚至飞来加拿大所穿的应季衣服,客服都有提示和帮助。这样,客人在来加拿大前就已经一切都准备好。包括客人近期要考的驾照, 嘉德从提供课本备考,到接送客人陪同笔试,再到联系教练指导路考,每一步都服务到家,客人还没有想到的,我们已经万全准备好。

无须操心,无须担忧,只要有嘉德客服, 所有的事情都无须客人顾虑。所以,在咨询过后临别时,我们才会收到客人如此暖心的肯定。

 

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