openings of many other AI centers here

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Salesforce’s specialty is in purchaser relationship administration computer software for businesses to better take care of their interactions with customers. Its study arm is behind Salesforce Einstein, an AI item that “learns” from knowledge to deliver predictions and recommendations determined by a business’ unique processes.

Salesforce’s new research center adds to your listing of high-profile , such as the NTU-Alibaba Exploration Lab and SMU’s Centre for AI and Info Governance.

Minister for Communications and information S Iswaran, who was on the centre opening, explained the AI centre is “an endorsement” on the operate Singapore is undertaking in the AI area.

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The Singapore Governing administration is likewise placing cash in which its mouth is, saying previously this month (March) that it might inject yet another $300 million to analysis and enhancement (R&D) in frontier technologies, such as artificial intelligence. The top-up brings the total R&D fund to $660 million, a key indicator of how Singapore is committed to making Smart Nation living a reality listed here.

Mr Iswaran also urged the industry to address the ethical and societal dimension of AI noting that AI is still not well understood.

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For instance, AI applications in sectors such as healthcare can yield major social benefits, but the potential for mishandling the data collected by governments and firms to enable these applications poses major reputational risks.

On the sidelines of the last World Economic Forum meeting in Davos in January this year (2019), Mr Iswaran announced the launch of Asia’s first model framework for governing AI to address some of these concerns.

“The before we address it, the more transparent we are, the greater the potential,” said Mr Iswaran on Wednesday (March 27).

“We’re keen to perform with partners like Salesforce in nurturing the ecosystem whilst we develop talent and ensure the ethical framework is in place to guide us in this journey,” he added.

During a panel discussion on the role of AI in business and society following the centre opening, Mr George Wang, senior vice president for info technology at Singapore Airlines, mentioned that AI plans an important role for the national carrier.

For example, AI technology helps to predict flight delays, as well as to handle consumer feedback and queries a lot more efficiently, he mentioned.

“Among the feedback, some are urgent, like medical cases. Before, we had to manually handle all this feedback, but by applying AI that helps to identify and understand the sentiment and context of feedback, so that it can auto-classify them and sieve out the urgent cases that need our immediate attention,” Mr Wang added.

impactful research brings technological innovation to business and industry, benefiting mankind and advancing international development research centre.


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SMU’s Centre for AI and Data Governance